Shipping policy

Shipping Policy

Effective Date: July 2026

At Velviora Enterprises ("Zovv"), we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing your order.

Prepaid Orders

Shipping Timeline

  • All prepaid orders are processed and dispatched within 24–48 hours of successful payment confirmation.
  • Once your order is shipped, you will receive a tracking link via Email and/or SMS/WhatsApp (where available).

Delivery Timeline

  • Orders are generally delivered within 3–7 business days, depending on your location and courier service availability.

Free Shipping

  • We offer FREE Standard Shipping on all eligible prepaid orders across India.

Express Shipping

  • Express Shipping is available for ₹99.
  • Express shipping charges are non-refundable under all circumstances.

Refund Deduction

In the event of an approved return:

  • A ₹100 logistics processing charge will be deducted from your refund amount.

Cash on Delivery (COD) Orders

Shipping Timeline

  • COD orders are processed and dispatched within 2–4 working days after order confirmation.
  • Tracking details will be shared via Email and/or WhatsApp once the order is shipped.

COD Charges

  • A Cash on Delivery handling charge may apply at checkout based on your location and order value.
  • COD delivery charges are non-refundable.

Return & Refund

If a COD order is approved for return:

  • A ₹100 logistics processing charge will be deducted from the refundable amount.
  • Any COD handling or shipping charges paid at the time of purchase will not be refunded.

Order Tracking

Once your order has been dispatched, you will receive a tracking link that allows you to monitor the delivery status of your shipment in real time.

Delivery Delays

While we aim to deliver all orders within the estimated timeline, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier partner delays
  • Government restrictions
  • High order volumes
  • Remote delivery locations

We appreciate your patience in such situations.

Incorrect Address

Customers are responsible for providing an accurate shipping address.

If an incorrect or incomplete address causes delivery failure:

  • Additional shipping charges (if applicable) must be borne by the customer.
  • Zovv will not be responsible for delays or failed deliveries resulting from incorrect address details.

Failed Delivery Attempts

Courier partners generally attempt delivery 2–3 times.

If delivery cannot be completed due to customer unavailability or refusal to accept the shipment:

  • The order may be returned to our warehouse.
  • Re-shipping charges may apply if the customer requests another delivery attempt.

Damaged Package

If your package appears damaged or tampered with upon delivery:

  • Please do not accept the package if possible.
  • Contact us within 24 hours of delivery.
  • Share clear photos or videos for prompt assistance.

Contact Us

For any shipping-related questions or assistance, please contact us:

Velviora Enterprises (Zovv)

🌐 Website: https://zovv.in

📧 Email: zovvofficial@gmail.com

📍 Address:

B-8, Block-B, Noida One,
Sector 62, Noida,
Uttar Pradesh – 201309, India

Important Note

  • Delivery timelines are estimates and may vary depending on your location and courier partner.
  • Express shipping charges (₹99) are non-refundable.
  • A ₹100 logistics charge will be deducted from approved return refunds.
  • COD handling/delivery charges are non-refundable.
  • Orders are processed only after successful payment verification or COD confirmation.

This Shipping Policy is tailored for Velviora Enterprises (Zovv) and is suitable for use on your Shopify store. It aligns with your Return & Refund Policy and clearly explains dispatch timelines, delivery expectations, refund deductions, and COD terms.