Zovv – Terms of Service

Last Updated: October 16, 2026

Welcome to Zovv! These Terms of Service govern your access to and use of our website and the purchase of products from our store. By visiting our website or placing an order, you agree to these terms and conditions.

1. General Information

Zovv is a clothing brand offering apparel and fashion products for men and women. Throughout these terms, the words “we,” “us,” and “our” refer to Zovv, and “you” refers to the customer or website visitor.

2. Eligibility

By using our website, you confirm that you are legally eligible to enter into a purchase agreement under applicable laws. If you are under the age of majority, you must use the website with the involvement and consent of a parent or legal guardian, where required by law.

3. Products and Availability

We make reasonable efforts to display our products, colours, sizes, and descriptions accurately. However, actual colours may vary depending on your device's display settings.

All products are subject to availability. We reserve the right to update product descriptions, discontinue products, or limit quantities, subject to applicable law.

4. Pricing and Payments

All prices displayed on our website are in the currency specified at checkout. Applicable taxes, delivery charges, and other fees will be displayed where required.

We accept the payment methods made available at checkout, which may include prepaid payments and Cash on Delivery (COD).

If a pricing or listing error occurs, we will take appropriate steps to resolve it in accordance with applicable law and notify affected customers where necessary.

5. Orders and Cancellation

After placing an order, you may receive an order confirmation. This confirmation does not necessarily mean that the order has been dispatched.

We reserve the right to review or cancel an order in cases such as suspected fraud, incorrect pricing, stock unavailability, or inaccurate customer information, subject to applicable law. If payment has already been collected for a cancelled order, an appropriate refund will be issued.

Customers who wish to cancel an order should contact our customer support as soon as possible. Cancellation may not be possible once an order has been dispatched.

6. Cash on Delivery (COD)

COD orders must be accepted and paid for at the time of delivery. Customers are responsible for providing accurate contact and delivery information.

Any applicable shipping or logistics charges related to returns or refunds will be handled according to our Refund and Return Policy and applicable law. We may take reasonable steps to prevent fraudulent or repeated misuse of COD orders.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframes communicated on our website or during checkout.

Delivery times may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact number.

8. Returns and Refunds

Returns and refunds are governed by our separate Refund and Return Policy, available on our website.

Eligible return requests must be made within 7 days of receiving the product and must satisfy the applicable return conditions. Products generally need to be unused, unworn, unwashed, and returned with their original tags attached.

COD logistics deductions, where applicable, will follow the Refund and Return Policy and applicable law.

Nothing in these terms limits any mandatory rights you may have regarding defective, damaged, misrepresented, or incorrect products.

9. Intellectual Property

All content on the Zovv website, including brand names, logos, product images, designs, text, graphics, and other materials, is owned by or licensed to Zovv, unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission, except as permitted by applicable law.

10. Prohibited Use

You agree not to use our website:

• For any unlawful or fraudulent purpose.

• To submit false orders or misleading information.

• To interfere with the website's security or functionality.

• To copy or misuse website content, product images, or intellectual property without authorization.

• To violate any applicable laws or the rights of others.

11. Third-Party Services and Links

Our website may use third-party services, including payment gateways, shipping providers, analytics tools, and external links.

We are not responsible for the independent terms or privacy practices of third-party services. Your use of such services may be subject to their own terms and policies.

12. Limitation of Liability

To the extent permitted by applicable law, Zovv will not be liable for indirect or unforeseeable losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you acknowledge that you have had the opportunity to review that policy.

14. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be published on our website with a revised “Last Updated” date. Changes will apply as permitted by applicable law.

15. Governing Law

These Terms of Service are governed by the applicable laws of India. Any disputes will be handled by the appropriate courts or authorities having jurisdiction under applicable law.

16. Contact Information

If you have questions regarding these Terms of Service, please contact us using the customer support email address or contact details listed on the Zovv website.

Thank you for shopping with Zovv!